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Return Policy for Faster-Motocross.com|
At Pacific Crest Offroad, customer satisfaction is our priority. We want to make sure that you receive the item that meets your needs. We also want to keep prices low and continue our FREE SHIPING offer from our Faster-Motocross.com web site. To ensure that all of these expectations are met, we want to ensure that your order is accurate and exactly what you require. If you have any questions or concerns before placing an order, please contact us at (541) 664-0400. or email to help@Faster-Motocross.com.
Returns, Exchanges, & Refunds:
- All returns/exchanges/refunds must be approved by a Pacific Crest Offroad Customer Service representative. A return/exchange/refund authorization will be issued to those with approval, and this Return Authorization number must be written on the outside of the package. Returns/exchanges/refunds sent without prior authorization will be returned to the customer, and no credit/exchange will be offered.
- All return/exchange/refund claims must be made within ten (10) days of you (the customer) receiving the order, and approved items must be received by Pacific Crest Offroad within twenty (20) days of you (the customer) receiving the order, or return/refund will be refused, and no refund/exchange/return will be issued.
- All returns/exchanges/refunds not due to a shipping or selling error of Faster-Motocross.com are subject to a nonrefundable 20% restocking fee.
- Refused Packages are subject to a 20% restocking fee.
- Any product defects or damages must be communicated to Pacific Crest Offroad within two business days of receiving the package or a return/exchange may be refused.
- Shipping and Handling charges are neither refundable nor creditable.
- Electrical Parts are neither returnable nor refundable under any circumstances.
- All returned/exchanged/refund pending parts, apparel or accessories must be in their original UNOPENED packaging or no credit/exchange will be issued.
- All packages are closely inspected before any return/exchange/refund or credit is issued. All return shipping will be paid by the customer.
- While we aim for 100% customer satisfaction, please make sure you know exactly what you want before you order. If you are unsure that a particular part will work, please call us at 1-541-664-0400 between 8:30am to 5pm Pacific time M-F, or e-mail us at email@example.com and we will be happy to help you with your selection.